At the Social Security Administration, lawyers, statisticians and other high-ranking agency officials are being sent from the Baltimore headquarters to regional offices to replace veteran claims processors who have been fired or taken buyouts from the Trump administration.
But most of the new arrivals don’t know how to do the job, leading to longer wait times for disabled and elderly Americans who depend on these benefits, according to two people familiar with the situation. Asked about the changes, an SSA official said in an email that reassigned employees “have vast knowledge about our programs and services.”
At the Internal Revenue Service, the internet has become so patchy since President Donald Trump ordered remote workers back to overcrowded offices that staff are resorting to personal hotspots, crashing their computers at the height of tax processing season, two IRS officials told Reuters. The IRS did not respond to a request for comment.
Nearly 100 days into what Trump and tech billionaire Elon Musk have called a mission to make the federal bureaucracy more efficient, Reuters found 20 instances where the staff and funding cuts led to purchasing bottlenecks and increased costs; paralysis in decision-making; longer public wait times; higher-paid civil servants filling in menial jobs, and a brain drain of scientific and technological talent.
The examples — previously unreported — span 14 government agencies and were described in Reuters interviews with three dozen federal workers, union representatives and governance experts.
DOGE teams that have burrowed into a swath of government agencies and their computer systems operate in great secrecy, dozens of government officials have told Reuters.
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