According to The Washington Post, a report from the Social Security Administration’s (SSA) inspector general (IG) about call wait times for beneficiaries was altered to make it seem as though wait times to speak to representatives had been reduced to under 10 minutes per call.
“An unpublished draft of the report… showed that the inspector general had planned to report another metric—called the ‘total wait time’—to measure the overall time it takes for callers to be connected with an SSA employee,” the Post explained. “According to that draft report, in 2025 total wait time averaged 46 minutes to over two hours.”
The Post added that this “information was deleted from the draft after the agency reviewed it before publication.”
Democratic communications consultant Jesse Lee linked the damage to the SSA documented in the draft IG report to efforts by Elon Musk’s Department of Government Efficiency (DOGE), which went on a firing spree of federal workers last year.
“So DOGE did a smash and grab at the Social Security Administration, breaking into the most sensitive data, firing phone and in-person case workers,” Lee wrote. “Trump appointee waved around an IG report claiming wait times were fine—after burying the real report saying they were up to two hours.”
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